有了投诉，ＢＯＳＳ 还一再追问为什么我们没有发现，真想抽．我们一个工厂就有１３０多个品种，下面是我回他的邮件．
David,
for the case of total 10 pcs 42"R cast bar table which were shipped out with wrong legs ,Our new QC guy , James did make mistake , he confused by so many kinds of table and mixed them. he already learnt from this and figured out the difference among them and will be strictly sticking to QC SOP. again , really sorry for our flaws from heart. however,the situation seemed no change from 2009 season , the same problems repeated .LD rushed our orders at last minute and that led to many containers were shipped out at nights and our QC had to work overtime almost everyday later into wee hour in past peak season . plus our great number of items ,you can image how mess it was then. LD is so aggressive they do not response to our callouts even if we bring up problems/suggestions many times in advance.more worse than that , they did not allow us to check goods which are already packed in cartons.here is the case ,their workshop director tried to blow our QC Cary who shifted on next early morning and asked to check packed goods those were not inspected by James who overtimed late last night.how could we get supplier compliance to meet our quality goal?we would have to do something different right now from both sides (Fo／LD)or we could expect having the same experience for incoming peak season.
any of your support to TQM(total quality management) will be much appreciated!
Best Regard
Haydn Chen
David C/NJO
09-13-11 下午 05:12
Subject
回覆： Re: Fw: Fo
Haydn,
Please find out and advise why it passed our QC final inspection prior to the meeting.
David
----- 原始訊息 -----
寄件者： Haydn Chen
寄件時間： 09/13/2011 04:05 PM ZE8
收件者： David
副件： Gloria John Hunt; Sylvia Tim
主旨： Re: Fw: Fo
David,
look forward to talking all details with you here and you will turn out why there are so many defectives.
Best Regard
Haydn Chen 051-826 138646
David
09-13-11 下午 03:06 |
发表于 2011-12-6 23:05:32
发表于 2011-12-7 07:46:49
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